COVID-19 Update 2

Earlier this week, you received a message letting you know that we would need confirmation by 4/24 of your intention to restart therapy at Excel by 5/4. By mandate, stopping therapy for more than 30 days requires some action on the part of the clinic. Since we have not heard from you, we will assume that you have chosen to discharge at this time. As previously stated, we fully understand and respect that decision. We have enjoyed working with your child and hope you will call in the future when you are ready to resume services. As a returning patient, you will be placed at the top of any wait list that may exist at that time. If you received this message in error or you do wish to continue services, please respond to this text or call our office at 972-771-5731. As always, we hope you are doing well and wish your family the best. We are always here if you need us.

COVID-19 Update

Hello from Excel! 

We hope all of you are doing well and staying safe in these uncertain times.  We honor and respect your decision to keep your children home right now but needed to update you on how Excel will be moving forward at this point.  Since we are passing the 30 day mark since stopping therapy with your child, we will need to discharge them from the schedule.  

If you are contemplating a return to therapy by 5/4/20 please contact us by 4/24/20 so that they are not removed from the schedule.  For those planning a return, our new policies will be in place.  This includes curbside drop off and pick up, taking temperatures and checking for symptoms, social distancing within the building with regards to other children, 20 second hand washing before and after each session, and sanitizing equipment between use.  Our therapists will also be wearing masks.  We don’t want any of our families to feel pressure to return.  We support any decisions you make for your children.  Getting Telehealth up and going has definitely been a larger project than we anticipated.  As we move forward with that, we will contact those families who have shown interest.  Having a Telehealth appointment will not hold a clinic appointment slot.  Please reply to this text, send us an email, or call the clinic to let us know your decision regarding continued therapy services by 4/24/20.  Thank you.